T&Cs include our compensation and refund policies.
Terms & Conditions and Pricing
We're here to help
Service Terms & Conditions:
-
- Business Phone, Mobile, Broadband and Cloud Voice Service customers
Click here for Business Phone, Broadband and Cloud Voice Services and here for Mobile Services - Business Electricity (SSE) customers click here
- Combined Energy click here
- England Business existing Water customers click here
- Scotland Business existing Water customers click here
- Business Phone, Mobile, Broadband and Cloud Voice Service customers
Schedules
- Broadband Service Schedule click here
- Phone Service Schedule click here
- Mobile Service Schedule click here
Price Promise
- Click here to download further information on our Water Price Promise Policy.
Fuel Mix Disclosure
- Click here to view our Fuel Mix Disclosure 2021/2022.
Service Level Agreements
- Click here to download further information on our Service Level Agreements for fault repairs.
Pricing Schedule
- Click here to see the Pricing Schedule
Business Phone, Broadband, Mobile and Digital Voice Charges Schedule
This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.
- Click here to see the Charges Schedule.
Deemed Contract Rates
- Click here to view our Deemed and Out of Contract Rates for Energy
- Click here to view our Deemed Rates for Water
Switching and Porting Compensation
- Click here to see further information on our Switching and Porting Compensation.
Mobile Switching Guidance
- Click here to view our Mobile switching guidance