Here at kinex we do everything we can to ensure that the transfer of your services is as smooth as possible. However, if something does go wrong, our Switching and Porting Compensation Policy ensures that customers are fairly compensated.
You may be awarded compensation if: the transfer of your service is delayed; you experience a loss of service during the transfer period; or your service or installation appointment is missed by the engineer.
Each business is unique so the amount of compensation we apply will be reviewed on a case-by-case basis. When compensation is awarded, it will be credited to your kinex account and you’ll be able to see it on your next invoice.
Where things do go wrong, we aim to resolve issues quickly. Please call us on 0161 465 6655 or email us at firstname.lastname@example.org. Our Customer Service lines are open Monday to Friday, 8am to 6pm. In addition, full details of our complaints procedures, including information on our ADR Scheme can be viewed at kinex.co.uk/telecoms-complaints-procedure.