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Get in touch with kinex

Customer Zone

We know your world doesn’t always revolve around the 9-5 and sometimes you don’t want to have to call us to make payments, set up a Direct Debit or submit a meter reading.

Our self-serve portal Customer Zone enables you to simply and quickly do the things you need at a time that suits you.

In Customer Zone you can view your last 12 months’ invoices, submit a meter read, set up or amend your Direct Debit, make a payment, update your contact details and much more. Simply click here to log on.

We’ve also created a helpful series of videos explaining exactly what you can do in Customer Zone and how to do it.

 

Lines are open

If you need to speak to one of our friendly team, our customer service lines are open Monday to Friday 8am to 6pm.

Call Customer Service on 0161 465 6655

Our call centre’s busiest times are Mondays and Tuesdays, so you might be waiting a little longer than normal to speak to us. If your call isn’t urgent you may prefer to call us later in the week. Alternatively, you can visit the help section of our website, the answer to your query may already be available online.

 

Head Office

No. 1 Dovecote
Old Hall Road
Sale
M33 2GS

Email: service@kinex.co.uk

For media enquiries email: media@kinex.co.uk

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Customer Zone

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  • Our Commitment To You
  • Complaints Procedures
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  • Water Complaints Procedure

Contact us

Head Office
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS

Contact us

Media enquiries

Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.
  • Home
  • Services
    • Telecoms
      • Cloud Voice & Ultrafast Fibre Broadband
      • Business Phone Lines
      • Business Broadband
      • Business Mobile
    • Energy
      • Business Electricity
      • Business Gas
      • How to read your meter
      • Smart Meters
      • Ofgem’s Targeted Charging Review
    • Water
      • How to read your meter
    • Insurance
  • Why kinex
    • About us
    • One bill, one solution
    • Customer service
    • Customer case studies
    • Community support scheme
    • Reviews
    • Awards
    • Our Accreditations
  • Careers
    • Office locator
  • Help
    • Emergencies
    • Telecoms help
    • Energy help
    • Green electricity help
    • Water help
    • How to read your meter
    • Moving Premises
    • NTS Porting Form
    • Customer Help Videos
  • Blog
  • Contact
kinex
Get in touch with our Sales team

Call Sales on 0161 465 6649

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Get in touch with our Customer Service team

Call Customer Services on 0161 465 6655

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