kinex complies with the Ofcom General Conditions. Switching is covered by General Condition C7 which can be found here, and Mobile Sales & Marketing is covered by General Condition C8, a summary of which can be found here.
We will always try and do everything we can to ensure that you are completely satisfied, but we understand that problems can sometimes arise. To ensure your complaint is resolved quickly and to your satisfaction, we have put together the following complaints procedure.
The best way to get a complaint resolved quickly is to call us on 0161 465 6655 to speak to our Customer Service advisors. If you can’t call us, you can email us at firstname.lastname@example.org or write to the Customer Services Team, kinex, No. 1 Dovecote, Old Hall Road, Sale, M33 2GS.