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    • Water
      • How to read your meter
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Terms & Conditions and Pricing

We're here to help

T&Cs include our compensation and refund policies.

Service Terms & Conditions:

    • Business Phone, Broadband, Mobile and Cloud Voice Service customers click here
    • Business Electricity (SSE) customers click here
    • Business Electricity existing (Sinq) and gas customers click here
    • England Business existing Water customers click here
    • Scotland Business existing Water customers click here

Schedules

  • Broadband Service Schedule click here
  • Phone Service Schedule click here
  • Mobile Service Schedule click here

Price Promise

  • Click here to download further information on our Water Price Promise Policy.

Fuel Mix Disclosure

  • Click here to view our Fuel Mix Disclosure 2020/2021.

Service Level Agreements

  • Click here to download further information on our Service Level Agreements for fault repairs.

Pricing Schedule

  • Click here to see the Pricing Schedule

Business Phone, Broadband, Mobile and Cloud Voice Charges Schedule

This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.

  • Click here to see the Charges Schedule

Deemed Contract Rates

  • Click here to view our Deemed Contract Rates for Energy
  • Click here to view our Deemed Contract Rates for Water

Number Portability Compensation

  • Click here to download further information on our Number Portability Compensation Scheme.

Mobile Switching Guidance

  • Click here to view our Mobile switching guidance

Terms & Conditions

  • T&Cs and Pricing
  • Privacy Policy
  • Acceptable Use Policy
  • Cookie Policy
  • Accessibility
  • Treating Vulnerable Customers Fairly Policy

Complaints

  • Our Commitment To You
  • Complaints Procedures
  • Telecoms Complaints Procedure
  • Energy Complaints Procedure
  • Water Complaints Procedure

Contact us

Head Office
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS

Contact us

Media enquiries

Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.
  • Home
  • Services
    • Telecoms
      • Cloud Voice & Ultrafast Fibre Broadband
      • Business Phone Lines
      • Business Broadband
      • Business Mobile
    • Energy
      • Business Electricity
      • Business Gas
      • How to read your meter
      • Smart Meters
      • Ofgem’s Targeted Charging Review
    • Water
      • How to read your meter
    • Insurance
  • Why kinex
    • About us
    • One bill, one solution
    • Customer service
    • Customer case studies
    • Community support scheme
    • Reviews
    • Awards
    • Our Accreditations
  • Careers
    • Office locator
  • Help
    • Emergencies
    • Telecoms help
    • Energy help
    • Green electricity help
    • Water help
    • How to read your meter
    • Moving Premises
    • NTS Porting Form
    • Customer Help Videos
  • Blog
  • Contact
kinex
Get in touch with our Sales team

Call Sales on 0161 465 6649

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Get in touch with our Customer Service team

Call Customer Services on 0161 465 6655

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