T&Cs include our compensation and refund policies.
Terms & Conditions and Pricing
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Service Terms & Conditions:
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- Business Phone, Broadband, Mobile and Cloud Voice Service customers click here
- Business Electricity (SSE) customers click here
- Business Electricity existing (Sinq) and gas customers click here
- England Business existing Water customers click here
- Scotland Business existing Water customers click here
Schedules
- Broadband Service Schedule click here
- Phone Service Schedule click here
- Mobile Service Schedule click here
Price Promise
- Click here to download further information on our Water Price Promise Policy.
Fuel Mix Disclosure
- Click here to view our Fuel Mix Disclosure 2020/2021.
Service Level Agreements
- Click here to download further information on our Service Level Agreements for fault repairs.
Pricing Schedule
- Click here to see the Pricing Schedule
Business Phone, Broadband, Mobile and Cloud Voice Charges Schedule
This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.
- Click here to see the Charges Schedule
Deemed Contract Rates
- Click here to view our Deemed Contract Rates for Energy
- Click here to view our Deemed Contract Rates for Water
Number Portability Compensation
- Click here to download further information on our Number Portability Compensation Scheme.
Mobile Switching Guidance
- Click here to view our Mobile switching guidance