If you can’t find your answer online, then please get in touch with our customer support team.
We need your Supply Point IDs (SPIDs), which are located on your invoice, and ideally your meter numbers, which are printed on your water meter. It would also be useful to have a copy of a current bill for each supply or site. This helps us to ensure correct meter sizes and locations.
Once you’ve signed your contract it’ll be passed to our Head Office for processing and you’ll receive a call from our Welcome Team to make sure your supply details are correct. We’ll then place the order to transfer your services which will take around 14-28 days to complete.
We’ll read your meter twice a year. If it is safe for you to read your own meter, we also recommend providing meter reads monthly so that we can bill you as accurately as possible. Meter reads should be provided by the last working day of the month to be included in your next bill.
The easiest and quickest way to submit your meter reads is via our online portal, Customer Zone. Alternatively, you can email them to firstname.lastname@example.org or contact our Customer Service Team on 0161 465 6655.
Give us a call and we’ll help you locate it. We receive market data that should contain where your meter is and how to read it. If this doesn’t sound right to you, please let us know and we’ll contact your wholesaler to find the meter, and move or replace it if needed. If we can’t read your meter because this isn’t up to date, we’ll work to get it read as soon as possible.
If you don’t have a meter your charges will be calculated using the Rateable Value or size of your property, rather than your actual usage. If you’d prefer to have a meter, we can request that one is installed at your property once you’ve switched to us. Installing a meter means that you’ll only pay for the water that you use, alongside your fixed water charges.
Rateable Value is the value assigned to your property based on its size, location and other factors. It’s used to calculate your drainage charges and calculate your water usage where you don’t have a meter installed
We’ll take over from your previous supplier and give them a read to prepare your final bill as part of the transfer process. We’ll usually read your meter every six months after that, but if it is safe for you to do so we’d recommend submitting readings to us on a monthly basis to ensure you are billed accurately. You can do this in a matter of clicks through your exclusive online portal Customer Zone.
We’ll send a meter reader twice a year. Where we have been unable to read your meter we may contact you for a read or estimate your usage based on previous reads.
All services you take from kinex will be invoiced on our unique one bill solution on a monthly basis. We issue bills from 10th of the month and collect our Direct Debits shortly after.
You can view the last 12 months of bills anytime online via Customer Zone on HERE.
In the event of an emergency you should contact the wholesaler in your local area directly. The wholesaler in your area can be found on any invoice, or your welcome pack. Alternatively log in to Customer Zone for your supply information. If you have an emergency call us on 0161 465 6655 and we’ll give you the number for the wholesaler in your area.
If you have a leak, call a plumber in the first instance. Most leaks are internal and remain your responsibility to fix. If you suspect you have a leak you should try and get it fixed as soon as possible, as you will have to pay for any water that goes into your property.
Click here for further information.
If you own a farm and need some advice on how to plan for an emergency, here is a helpful guide on what to do if you experience supply problems.
VAT is charged based on your business activity, which is determined by HM Revenue and Customs. If you do not pay VAT on your water services you will need to declare this so that we can confirm your position with HM Revenue and Customs.
Supply Point Identification Number is the reference used to identify which services your premises receives. Your property may have multiple supply points (if you are connected to the mains at several different points due to the design of the property) or it may only have a water or sewerage connection if you have a private set up on site for either. Drainage is normally included on a sewerage SPID.
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS
Notice of Application to transfer a Water Services Licence or a Sewerage Services Licence
Clear Business Water Limited, One Rutherglen Links Rutherglen Links Business Park, Rutherglen, Glasgow, Scotland, G73 1DF, hereby gives notice that on 13th May 2021 they made an application to the Water Industry Commission for Scotland (“the Commission”) for a consent to the transfer to it of the water services licence and sewerage services licence, currently held by Aimera Limited in terms of section 6 of the Water Services etc. (Scotland) Act 2005.
Any person who wishes to make representations on the application should send their representations, in writing (including by e-mail) to the Head of Competition, the Water Industry Commission for Scotland, First Floor, Moray House, Forthside Way, Stirling FK8 1QZ or email@example.com by no later than 5pm on 9th June 2021.
Further information on how to make representations, including information on the treatment of confidential information, can be obtained from the Commission at the above address or at www.watercommission.co.uk or by telephoning 01786 430200.
Signed: Ben Storrie, Compliance Officer
For and on behalf of: Clear Business Water Limited
Date: 26th May 2021