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Our commitment to you

Customer service excellence

Providing the very best customer care service is central to everything we do – and defines our approach to business.

With that in mind, our dedicated and  team of customer service specialists are here to make sure you always receive the kind of fast and efficient response you’d expect from us.

Loud and clear

We don’t believe in mincing our words… that’s why we don’t use jargon or ‘business speak’ when we talk to customers. We prefer communication that is clear, accurate and easy to understand.

kinex complaints – putting it right

kinex is here to help – taking care of all your essential business services, leaving you free to get on with the important business of growing your company.

In the rare event that something does go wrong, we’ll move quickly to investigate and to put it right, keeping you in the loop at every stage.

Your feedback is really important to us too and we welcome ideas about how we can do things better.

Talk to us

We’re here to help…so if you do spot a problem or want to make a suggestion about the way we do things, drop us a line.

See below for ways to get in touch with kinex complaints or suggestions.

Customer Zone – login at www.kinex.co.uk/customerzone

Email any complaint to service@kinex.co.uk

Or you can follow the kinex complaints procedures below:

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Email *

Telephone *

Service *

How can we help *

Our commitment to you

kinex Telecoms

Telecoms procedure

Click the button below regarding issues for Telecoms, Broadband or Mobile.

Find out more
kinex Energy

Energy procedure

Click the button below regarding issues for Gas and Electricity.

Find out more
kinex Water

Water procedure

Click the button below regarding issues for Water.

Find out more

Terms & Conditions

  • T&Cs and Pricing
  • Privacy Policy
  • Acceptable Use Policy
  • Cookie Policy
  • Accessibility
  • Treating Vulnerable Customers Fairly Policy

Complaints

  • Our Commitment To You
  • Complaints Procedures
  • Telecoms Complaints Procedure
  • Energy Complaints Procedure
  • Water Complaints Procedure

Contact us

Head Office
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS

Contact us

Media enquiries

Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.
  • Home
  • Services
    • Telecoms
      • Cloud Voice & Ultrafast Fibre Broadband
      • Business Phone Lines
      • Business Broadband
      • Business Mobile
    • Energy
      • Business Electricity
      • Business Gas
      • How to read your meter
      • Smart Meters
      • Ofgem’s Targeted Charging Review
    • Water
      • How to read your meter
    • Insurance
  • Why kinex
    • About us
    • One bill, one solution
    • Customer service
    • Customer case studies
    • Community support scheme
    • Reviews
    • Awards
    • Our Accreditations
  • Careers
    • Office locator
  • Help
    • Emergencies
    • Telecoms help
    • Energy help
    • Green electricity help
    • Water help
    • How to read your meter
    • Moving Premises
    • NTS Porting Form
    • Customer Help Videos
  • Blog
  • Contact
kinex
Get in touch with our Sales team

Call Sales on 0161 465 6649

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Get in touch with our Customer Service team

Call Customer Services on 0161 465 6655

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