If your mobile phone is lost or stolen, please call our 24 hour emergency helpline on 0161 465 6657.
If your mobile phone is lost or stolen, please call our 24 hour emergency helpline on 0161 465 6657.
In the event of an emergency, you should contact us immediately on 0161 465 6655 or call the wholesaler in your local area directly. Click here for further information.
If you smell gas, phone National Grid
immediately on 0800 111 999.
They are responsible for the safety
of your gas supply. If you suspect someone of committing energy fraud, click here.
For all other enquiries regarding our services, please use our contact page to get in touch with our advisors.
Head Office
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS
So we can continue to improve your online experience, Customer Zone will be unavailable between 7.30pm to 11pm on Thursday 18 February 2021, for scheduled maintenance. Thank you.
If you’re a telecoms customer whose business has closed as a result of the national restrictions and you need a call divert adding to your line, no problem, simply click here and follow the on-screen instructions. You can also, pay a bill, reset your direct debit or report a fault with your telecom service, all online at kinex.co.uk/customerzone, at a time that’s convenient to you.
If you’re an electricity, gas or water customer whose business has closed as a result of the national restrictions and you didn’t give us a read within a few days prior to closing, it’s really important that you give us an up to date meter read now and another one as soon as you reopen. This is so that you only pay for what you’ve used. Here’s our helpful guide on how to read your meter. You can submit your meter read by logging into your exclusive Customer Zone portal or by emailing meterread@kinex.co.uk. If you email us, please remember to include your account number and the date you took the meter reading.
There’s more help and advice available on our website to help you through these difficult times. We’ll update it as more information becomes available. Click here to visit our page.