If you have experienced an issue with your water supply in England and would like to register a complaint, please follow the steps below. For issues with your water supply in Scotland please click here.
We will always try and do everything we can to ensure that you are completely satisfied, but we understand that problems can sometimes arise. To ensure your complaint is resolved quickly and to your satisfaction, we have put together the following complaints procedure.
The best way to get a complaint resolved quickly is to call us on 0161 465 6655 to speak to our Customer Service advisors. If you can’t call us, you can email us at firstname.lastname@example.org or write to the Customer Services Team, kinex, No. 1 Dovecote, Old Hall Road, Sale, M33 2GS.