Customers can request a PAC (Porting Authorisation Code), STAC (Service Termination Authorisation Code) and/or Switching Information free of charge for up to 25 mobile numbers by text message, phone or online.
Customers can request a PAC (Porting Authorisation Code), STAC (Service Termination Authorisation Code) and/or Switching Information free of charge for up to 25 mobile numbers by text message, phone or online.
PAC is used to transfer an existing mobile number from one provider to another, stopping the service with the current provider.
A STAC is used to stop the service with the current provider, the existing mobile number is not transferred to the new provider. A new mobile number will be provided by the new provider.
Switching Information consists of any early termination charges, any credit balance for prepaid services, information on any handset charges, a web-link to the existing provider’s online portal and information on your right to compensation in relation to the switching process.
Our team will give you the opportunity to give us your PAC or STAC when agreeing the contract.
If you give us your PAC or STAC at the point of sale we will switch your service to kinex within 1 working day of the SIM card being activated.
If you do not have your PAC or STAC at the point of sale you can give it to us during your SIM activation or by calling 0161 465 6655. After the SIM card is activated we will switch your service within 1 working day of the PAC or STAC being given to us.
You may be awarded compensation if the transfer of your service is delayed and/or you experience a loss of service during the transfer period. For full information please see our switching and porting compensation policy, which is available on our website.
If you are thinking of leaving kinex Mobile, we would love to speak to you first so please call the team on 0161 946 4443. If your mind is already made up, you have the following options.
You can obtain a PAC, STAC or Switching information within 2 working days by texting ‘PAC’ to 65075, ‘STAC’ to 75075 or ‘INFO’ to 85075 from the number that you wish to switch.
You can call us on 0161 465 6655.
For 1 mobile number only, we will provide you with a PAC or STAC immediately, or within 2 hours by text message where this is not possible.
If you want a PAC or STAC for 2 to 24 mobile numbers you will receive the codes within 2 hours by text.
You can request your Switching Information for up to 24 mobile numbers, we will provide this by text message or online within 2 working days.
Simply fill in the form below and we will send you a PAC, STAC or Switching Information within 2 working days.
We’re excited to let you know that from 1 June 2024, we’re changing our name and will be known as Clear Business.
We’ve put together some FAQ’s which we think you may find useful. Simply click here to find out more.
Don’t worry, there’s no change to your services and you’ll continue to receive the same great customer support you’re used to.