We’ll always try and do everything we can to ensure you’re completely satisfied, but we know that problems can sometimes arise. To make sure your complaint is resolved quickly and to your satisfaction, we’ve put together the following steps.
The best way for us to resolve your complaint quickly is to call us on 0161 465 6655 and speak to one of our Customer Care advisors. If you can’t call us, you can e-mail or write to the customer care team at kinex, No 1 Dovecote, Old Hall Road, Sale, M33 2GS.
No matter how you get in touch, we’ll need a few things from you:
• Your contact details (Name and Address) or simply include your account number
• Any background information on the issue
• The impact the issue is having on you
• What you would like to happen as a resolution