We’re always looking for new ways to give you a higher standard of customer service. When you’re part of the kinex family, this is what you can expect:
Customer service
Customer Zone
We know your world doesn’t always revolve around the 9-5 and sometimes you don’t want to have to call us to make payments, set up a Direct Debit or submit a meter reading.
Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you.
We’ve created a helpful series of videos explaining exactly what you can do in Customer Zone and how to do it.
A UK based customer service centre
All of our customer service people are based in the UK, and are trained to the highest standards. They know that total customer satisfaction is what we’re all about.
Customer Zone
As a customer you’ll have full access to the kinex Customer Zone. After signing up, you can view your latest bills, submit meter reads, update your contact details and more, at a time that is convenient to you.
Technical support at no extra cost
We believe that charging for technical support isn’t right. We’ll never charge for this – we’re happy to deal with your problem, no matter how long it takes.
No expensive 0870, 0844 or 0845 numbers
Your customer service calls are always charged at the price of a local call. Unlike others, we’d never charge you the higher rates of 0870, 0844, 0845 numbers.
A response to your letter in three days
We’ll do our very best to reply to your letter in less than three working days from the time it arrives.
Fraud awareness
Sadly telecommunication fraud exists and it’s a risk that you should be aware of. Please make sure to read up on our Fraud Awareness advice page to ensure that you aren’t putting yourself or your business at risk.