• Customer Zone
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kinex Customer Service

Customer service

We’re always looking for new ways to give you a higher standard of customer service. When you’re part of the kinex family, this is what you can expect:

Customer Zone

We know your world doesn’t always revolve around the 9-5 and sometimes you don’t want to have to call us to make payments, set up a Direct Debit or submit a meter reading.

Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you.

We’ve created a helpful series of videos explaining exactly what you can do in Customer Zone and how to do it.

Customer Zone

As a customer you’ll have full access to the kinex Customer Zone. After signing up, you can view your latest bills, submit meter reads, update your contact details and more, at a time that is convenient to you.

Technical support at no extra cost

We believe that charging for technical support isn’t right. We’ll never charge for this – we’re happy to deal with your problem, no matter how long it takes.

No expensive 0870, 0844 or 0845 numbers

Your customer service calls are always charged at the price of a local call. Unlike others, we’d never charge you the higher rates of 0870, 0844, 0845 numbers.

A response to your letter in three days

We’ll do our very best to reply to your letter in less than three working days from the time it arrives.

Fraud awareness

Sadly telecommunication fraud exists and it’s a risk that you should be aware of. Please make sure to read up on our Fraud Awareness advice page to ensure that you aren’t putting yourself or your business at risk.

Terms & Conditions

  • T&Cs and Pricing
  • Privacy Policy
  • Acceptable Use Policy
  • Cookie Policy
  • Accessibility
  • Treating Vulnerable Customers Fairly Policy

Complaints

  • Our Commitment To You
  • Complaints Procedures
  • Telecoms Complaints Procedure
  • Energy Complaints Procedure
  • Water Complaints Procedure

Contact us

Head Office
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS

Contact us

Media enquiries

Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.
  • Home
  • Services
    • Telecoms
      • Cloud Voice & Ultrafast Fibre Broadband
      • Business Phone Lines
      • Business Broadband
      • Business Mobile
    • Energy
      • Business Electricity
      • Business Gas
      • How to read your meter
      • Smart Meters
      • Ofgem’s Targeted Charging Review
    • Water
      • How to read your meter
    • Insurance
  • Why kinex
    • About us
    • One bill, one solution
    • Customer service
    • Customer case studies
    • Community support scheme
    • Reviews
    • Awards
    • Our Accreditations
  • Careers
    • Office locator
  • Help
    • Emergencies
    • Telecoms help
    • Energy help
    • Green electricity help
    • Water help
    • How to read your meter
    • Moving Premises
    • NTS Porting Form
    • Customer Help Videos
  • Blog
  • Contact
kinex
Get in touch with our Sales team

Call Sales on 0161 465 6649

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Get in touch with our Customer Service team

Call Customer Services on 0161 465 6655

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