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Cookie Policy

1. WHAT IS A COOKIE?

A cookie is a small file stored on your computer or mobile device after visiting a website which is then accessed and used for certain purposes.  Cookies are commonly used to record some aspects of your visit to a site such as choices you have made and to help websites ‘remember’ you.  More information on cookies and their use can be found at https://ico.org.uk/for-the-public/online/cookies/

2. WHY AND HOW DO WE USE COOKIES?

We use cookies to help us provide you with the best experience when you visit our site. We also use cookies to allow us to remember customers’ preferences and understand what they like to look at, so that we can improve the service we offer. By using cookies, we can make it easier for you to do many things such as accessing customer only areas of our site or applying for and receiving quotes for products and services. Cookies can also allow us to tailor the content of our website so we can show you services we think you may be interested in. By continuing to browse the site, you are agreeing to our use of cookies.

We do not store any personal or financial information in the cookies; they are designed only to collect information of an anonymous nature. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you, or read any material kept on your hard drive.

3. WHAT COOKIES ARE SET WHEN I VISIT THIS SITE?

We use the following cookies:

  • Strictly necessary cookies. These cookies are essential for the operation of our website and online tools or services. They include, for example, cookies that enable you to log into private areas of our website.
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences, for example your user name, language or text size. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

The following are further details of the individual cookies that might be set by us when you visit our site, together with an explanation of their purpose.

 

Type Cookie Cookie Name Purpose Expiry
Strictly necessary PHP session cookie PHPSESSID This cookie enables us to check whether you are a logged in user to our site, in order to make your browsing experience more convenient. This cookie is deleted when you close your browser.
Analytical/

performance

 Google Analytics _ga

_gat

_gat_UA-50696906-1

_gid

 These cookies are part of Google Analytics and allow us to measure information about how visitors use our site. This includes identifying each unique user to our site and details of each page visited. _gat is used to limit the collection of analytics data on high traffic sites.

For further information, please read Google’s overview of privacy and safeguarding data.

 2 years

10 minutes

one minute

1 day
Analytical/

performance

 

 HubSpot _hssc

_hssrc

_hstc

 

 These cookies are set from the platform our website is built upon and are used for website analytics.

Further information about the cookies set by HubSpot is available here.

 30 minutes

Session

2 years

 
Analytical/

performance

 Session Management JSESSIONID This cookie provides a means for monitoring the browsing session of a user, and the performance of web and mobile applications. This cookie is deleted when you close your browser.
Analytical/

performance

 Hotjar hjClosedSurveyInvites

hjDonePolls

hjMinimizedPolls

hjDoneTestersWidgets

hjMinimizedTestersWidgets

hjIncludedInSample

hjShownFeedbackMessage

 These cookies are part of Hotjar and allow us to measure information about how visitors use our site. This includes identifying each unique user to our site and details of each page visited. They are used to limit the collection of analytics data on high traffic sites. They are also used for monitoring the browsing session of a user, and the performance of web applications.
For further information, please see https://www.hotjar.com/legal/policies/cookie-information.		 One year
Functionality Cookie preference catAccCookies This cookie is used to remember your choice on this site. Where you have previously indicated a preference, your preference will be stored in this cookie. One month.
Functionality HubSpot hubspotutk This cookie is set from the platform our website is built upon and is for user authentication. See above for further information. 10 years
Targeting/

Advertising

 Doubleclick (Google) _drt_

id

 Doubleclick is Google’s real time bidding advertising exchange. The Doubleclick cookies target specific advertising to potential customers and gathers information about how or if you are interacting with these ads. 4 months

2 years
Targeting/ Advertising Google APSID

SSID

NID

PREF

SID

SAPISID

HSID

 These cookies are set by Google. Google tracks users extensively across many millions of websites. Google uses this gathered data to profile the interest of web users and sell advertising space to organisations based on such interest profiles, as well as aligning adverts to the content pages where its customer’s adverts appear. 2 years (apart from NID which is 10 months)
Unknown EE.co.uk Yuuidts

Yuuid

AbTesting

OSUserGroup1

 This is a third party cookie. 7 days

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies on this site, over which we have no control but are very commonly found on many websites. These cookies are likely to be analytical/performance cookies or targeting cookies (for example, Google’s advertising services).

If you follow a link from our website to another website, please be aware that the other website will have their own privacy and cookie policy. We recommend that you read their policies as we are not responsible or liable for what happens at their site.

4. HOW DO I CHANGE MY COOKIE PREFERENCES?

You can alter how cookies are stored on your machine via your web browser settings. You can set your browser to block or disable cookies, but doing so may impact the quality of your browsing experience and limit you from accessing areas of our website where cookies are required for pages to load tailored information, such as aspects of the Customer Zone.

To change your cookie preferences click the ‘settings’ or ‘tools’ button on your browser or you can find out more at www.allaboutcookies.org or www.aboutcookies.org. To opt out of being tracked by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout.

5. UPDATES TO OUR COOKIES AND POLICY

We may periodically update the cookies we use and our cookie policy, and you should revisit this page if you wish to keep yourself informed.

© Verastar Limited 26 June 2020.

 

Terms & Conditions

  • T&Cs and Pricing
  • Privacy Policy
  • Acceptable Use Policy
  • Cookie Policy
  • Treating Customers Fairly Statement
  • Treating Vulnerable Customers Fairly Policy
  • Coronavirus and Critical Sectors Policy

Complaints

  • Our Commitment To You
  • Complaints Procedures
  • Telecoms Complaints Procedure
  • Energy Complaints Procedure
  • Water Complaints Procedure

Contact us

Head Office
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS

Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.
  • Home
  • Services
    • Telecoms
      • Cloud Voice & Ultrafast Fibre Broadband
      • Business Phone Lines
      • Business Broadband
      • Business Mobile
    • Energy
      • Business Electricity
      • Business Gas
      • How to read your meter
    • Water
      • How to read your meter
    • Insurance
  • Why kinex
    • About us
    • One bill, one solution
    • Customer service
    • Customer case studies
    • Community support scheme
    • Reviews
    • Awards
    • Our Accreditations
  • Careers
    • Office locator
  • Help
    • Telecoms help
    • Energy help
    • Green electricity help
    • Water help
    • How to read your meter
    • Moving Premises
    • NTS Porting Form
  • Blog
  • COVID-19 Info
  • Contact
kinex

Important Notice

So we can continue to improve your online experience, Customer Zone will be unavailable between 7.30pm to 11pm on Thursday 18 February 2021, for scheduled maintenance. Thank you.

Coronavirus Update

If you’re a telecoms customer whose business has closed as a result of the national restrictions and you need a call divert adding to your line, no problem, simply click here and follow the on-screen instructions. You can also, pay a bill, reset your direct debit or report a fault with your telecom service, all online at kinex.co.uk/customerzone, at a time that’s convenient to you.

If you’re an electricity, gas or water customer whose business has closed as a result of the national restrictions and you didn’t give us a read within a few days prior to closing, it’s really important that you give us an up to date meter read now and another one as soon as you reopen. This is so that you only pay for what you’ve used. Here’s our helpful guide on how to read your meter. You can submit your meter read by logging into your exclusive Customer Zone portal or by emailing meterread@kinex.co.uk. If you email us, please remember to include your account number and the date you took the meter reading.

There’s more help and advice available on our website to help you through these difficult times. We’ll update it as more information becomes available. Click here to visit our page.

Get in touch with our Sales team

Call Sales on 0161 465 6649

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