Your water and/or waste services, including drainage services, are supplied by Clear Business Water Limited, a licensed provider of water and waste services. Its licence is granted by the Water Industry Commission for Scotland. Clear Business Water Limited is a wholly owned subsidiary of Verastar Limited, which bills customers for services provided by Clear Business Water Limited. Clear Business is a trading name of Verastar Limited.
If you’ve experienced a problem with your water supply in Scotland and would like to complain, please follow the steps below.
For issues with your water supply in England please click: https://kinex.co.uk/water-complaints-england-water
We’ll always try and do everything we can to ensure you’re completely satisfied, but we know that problems can sometimes arise. To make sure your complaint is resolved quickly and to your satisfaction, we’ve put together the following steps.
The best way for us to resolve your complaint quickly is to call us on 0161 465 6655 and speak to one of our Customer Care advisors. If you can’t call us, you can e-mail or write to the customer care team at kinex, No 1 Dovecote, Old Hall Road, Sale, M33 2GS.
No matter how you get in touch, we’ll need a few things from you:
• Your contact details (Name and Address) or simply include your account number
• Any background information on the issue
• The impact the issue is having on you
• What you would like to happen as a resolution