Independent office products dealer Jim Barlows aim to provide customers with the full package to solve all their office needs from creative services and printing to workwear to furniture. Originally set up in 1977, their product range now spans more than 20,000 items all with the aim of adding value to customers’ businesses whilst providing significant cost savings and quality customer service. The family-run Manchester-based business uses kinex for their Telecoms, Broadband, Green Electricity and Gas supplies to keep their business running.
The one bill solution from kinex is a key benefit for their business, Andy Barlow, Managing Director and son of Jim Barlow, explains “I like the fact that it’s one bill, one payment, one point of contact. It’s simple for my business, great for my account department to process one invoice per month.”
The services he takes from kinex really are essential to run the business Mr Barlow says, “They’re so important to our business. Telecoms is used to make all of our calls, Broadband is useful as our customers order online and we have a cloud-based operating system. A lot of our business is online now.”
Along with one bill, Mr Barlow also has one point of contact with kinex: “I like the fact that they have a UK based contact centre. When you ring up, queries get dealt with and any issues get resolved quickly.”
Mr Barlow is confident he made the right choice when switching to one provider for all his services “When benchmarking kinex against other competitors on the market, they were more competitive. It seemed natural to put all services under one roof.”
Quality, professionalism and reliability is at the heart of Jim Barlow Stationers Ltd and it’s great to know that as their supplier kinex offers the same values.