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Green electricity help

Looking for a little assistance with your kinex energy service? Find the most frequently asked questions and answers below.

Frequently asked questions

Business green electricity

  • What is ‘green electricity’?
  • How does kinex green electricity work?
  • Why is kinex switching to green electricity?
  • What green electricity is kinex using?
  • Isn’t green electricity really expensive?
  • Why should I go green as a business?
  • Will quality be affected?
  • Will it reduce our overall electricity consumption?
  • Will my supply be affected on 1st September?

‘Green electricity’ is generated from renewable sources, such as wind or solar power, which supports a more sustainable environment as they will never run out. These sources can also be described as ‘clean’ energy sources.

For every unit of electricity kinex supplies, a snazzily named Renewable Energy Guarantees of Origin (REGO) certificate is purchased. These certificates allow Ofgem to verify the source of kinex’s electricity. 

kinex is dedicated to sustainability and the protection of the environment and by switching to green electricity, we’re showing our support for a cleaner and greener future by powering our customers with 100% renewable electricity. And, by absorbing the cost ourselves, we’re giving a little bit back to our valued customers.  

As of 1st September 2018, 100% of our electricity is backed by renewable sources – so it is green and clean. 

 

*kinex reserves the right to change its fuel mix at any time. 

Previously there was a view that green electricity was more expensive. kinex’s green electricity comes at no extra cost. This is because we’re taking on the extra cost of going green ourselves, rather than increasing our customers’ costs.

As a business, a huge benefit of ‘going green’ is that you will be doing your part for the environment and you don’t need to do a thing. From 1st September 2018, all the electricity we provide is backed by 100% renewable sources.*  

By being with kinex all our customers are helping to protect the planet. Every year, the typical business with kinex will save 4.57 tonnes of CO2 from entering the atmosphere. That’s the equivalent of 15,568 car miles and would need 183 trees to remove the same amount of carbon (CO2) from the atmosphere. (Sequester is the technical term if you’re feeling fancy.)** 

By showing your dedication to sustainability, you can improve your reputation and build credibility as a responsible business by displaying your ‘Backed by green’ certificate. 

 

* kinex reserves the right to change its fuel mix at any time. 

** Based on an annual average consumption of 13,000 kWh, valid as of 15/04/2020. Calculated using http://www.carbon-calculator.org.uk/ and https://www.co2meter.com/blogs/news/could-global-co2-levels-be-reduced-by-planting-trees

Not at all. All kinex customers will continue to receive the same quality product as before.  

Unfortunately not. It will, however, reduce the carbon footprint of your business.  

No, you won’t notice a thing. Apart from the glowing feeling inside knowing that your business is supporting a greener, cleaner environment.

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Contact us

Head Office
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS

Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.
  • Home
  • Services
    • Telecoms
      • Cloud Voice & Ultrafast Fibre Broadband
      • Business Phone Lines
      • Business Broadband
      • Business Mobile
    • Energy
      • Business Electricity
      • Business Gas
      • How to read your meter
    • Water
      • How to read your meter
    • Insurance
  • Why kinex
    • About us
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    • Customer case studies
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  • Careers
    • Office locator
  • Help
    • Telecoms help
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    • Green electricity help
    • Water help
    • How to read your meter
    • Moving Premises
    • NTS Porting Form
  • Blog
  • COVID-19 Info
  • Contact
kinex

Important Notice

So we can continue to improve your online experience, Customer Zone will be unavailable between 7.30pm to 11pm on Thursday 18 February 2021, for scheduled maintenance. Thank you.

Coronavirus Update

If you’re a telecoms customer whose business has closed as a result of the national restrictions and you need a call divert adding to your line, no problem, simply click here and follow the on-screen instructions. You can also, pay a bill, reset your direct debit or report a fault with your telecom service, all online at kinex.co.uk/customerzone, at a time that’s convenient to you.

If you’re an electricity, gas or water customer whose business has closed as a result of the national restrictions and you didn’t give us a read within a few days prior to closing, it’s really important that you give us an up to date meter read now and another one as soon as you reopen. This is so that you only pay for what you’ve used. Here’s our helpful guide on how to read your meter. You can submit your meter read by logging into your exclusive Customer Zone portal or by emailing meterread@kinex.co.uk. If you email us, please remember to include your account number and the date you took the meter reading.

There’s more help and advice available on our website to help you through these difficult times. We’ll update it as more information becomes available. Click here to visit our page.

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