That means there’s a lot for you to do to ensure that your business is COVID-secure, including displaying the government notice in your window to show your customers that you have read and taken steps to follow the guidance. You can access that notice here.
We’ve put together some handy hints and tips to help you get ready to open your doors to customers, as and when the government allows you to do so. We thought we’d remind you about just some of the things we recommend when preparing to return to work.
It’s important that you take a meter read (if you can safely), when you reopen, for any utility products you take from us, to ensure that you only pay for what you’ve used. We’d recommend that you do this monthly to ensure your bills are as accurate as possible.
Submitting your meter read is easy to do and only takes a minute. Either simply log on to your Customer Zone at kinex.co.uk/customerzone or email us at firstname.lastname@example.org with the read followed by E: Electricity, G: Gas or W: Water. Remember, if you email us to quote your account number and the date the reading was taken. We’d recommend you provide your meter read on or around 25th of each month.
If your business has been closed, your water supply may have stagnated. Unless steps are taken before you reopen, there’s a risk of adverse drinking water and potential risks to health. To ensure the water is safe to drink, we’ve posted some simple instructions here.
Making sure your telephone line is working may be low on the list of things for you to check, but it is essential to ensuring that you receive those important calls and orders.
Try making a test call to make sure the line is working ok and, if you can, ask someone to call you too, to make sure you can receive calls as well as make them. If there’s a problem, don’t worry. Most problems can be solved by carrying out a few simple checks yourself:
Open-up your browser and try loading a few webpages to check everything Is running ok. You could also try sending yourself a couple of test emails. If you’re having issues, try these simple tips:
If you’re still having issues with either your telephone or broadband service, there’s more troubleshooting advice available on our website. Simply visit kinex.co.uk/telecoms-help.
Electricity and gas are amongst those services that are just expected to work, so they are often forgotten about. Yet they are essential to every business.
When preparing to open for business, we’d recommend doing a few checks to make sure your business is safe:
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