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kinex complaints procedures

We're here to help

We are a responsible company providing multiple services to small and medium business customers in the UK. Our services include business telecoms, business broadband, business mobile, business energy, business insurance and business water.

Our dedicated customer service specialists are here to help you. Sometimes things go wrong and we’re committed to resolving any issues quickly and to your satisfaction. So if something does go wrong, please get in touch or you can follow our complaints procedures below.

Email queries

All complaints – service@kinex.co.uk

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Telephone *

Service *

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Complaints procedures

kinex Telecoms

Telecoms procedure

Click the button below regarding issues for Telecoms, Broadband or Mobile.

Find out more
kinex Energy

Energy procedure

Click the button below regarding issues for Gas and Electricity.

Find out more
kinex Water

Water procedure

Click the button below regarding issues for Water.

Find out more

Terms & Conditions

  • T&Cs and Pricing
  • Privacy Policy
  • Acceptable Use Policy
  • Cookie Policy
  • Accessibility
  • Treating Vulnerable Customers Fairly Policy

Complaints

  • Our Commitment To You
  • Complaints Procedures
  • Telecoms Complaints Procedure
  • Energy Complaints Procedure
  • Water Complaints Procedure

Contact us

Head Office
kinex, No. 1 Dovecote, Old Hall Road, Sale M33 2GS

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Media enquiries

Verastar Ltd trading as kinex. Registered in England & Wales No: 3667643. Vat Registration No: 945 795467. Registered Office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS.
  • Home
  • Services
    • Telecoms
      • Cloud Voice & Ultrafast Fibre Broadband
      • Business Phone Lines
      • Business Broadband
      • Business Mobile
    • Energy
      • Business Electricity
      • Business Gas
      • How to read your meter
      • Smart Meters
      • Ofgem’s Targeted Charging Review
    • Water
      • How to read your meter
    • Insurance
  • Why kinex
    • About us
    • One bill, one solution
    • Customer service
    • Customer case studies
    • Community support scheme
    • Reviews
    • Awards
    • Our Accreditations
  • Careers
    • Office locator
  • Help
    • Emergencies
    • Telecoms help
    • Energy help
    • Green electricity help
    • Water help
    • How to read your meter
    • Moving Premises
    • NTS Porting Form
    • Customer Help Videos
  • Blog
  • Contact
kinex
Get in touch with our Sales team

Call Sales on 0161 465 6649

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Get in touch with our Customer Service team

Call Customer Services on 0161 465 6655

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