kinex complaints procedures

We are a responsible company providing utility services to small and medium business customers in the UK. Our services include business telecoms, business broadband, business mobile, business energy, business insurance and business water.

Our dedicated UK-based customer service specialists are here to help you. Sometimes things go wrong and we’re committed to resolving any issues quickly and to your satisfaction. So, if something does go wrong. Talk to us. Or you can follow our complaints procedure below.

All complaints – service@kinex.co.uk

All complaints – Call 0161 465 6655

If you smell gas, phone National Grid immediately on 0800 111 999.
They are responsible for the safety of your gas supply and should be your first port of call in an emergency.

If you have a major leak or burst pipe on your property, please call the Scottish Water Emergency Helpline on 0800 077 8778. This should be your first port of call for a major leak or burst pipe.