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On occasion things can go wrong, but don’t worry we’re here to support you.
In the event of an emergency you should call us immediately on 0161 465 6655 or call the wholesaler in your local area directly.
The wholesaler in your area can be found on any invoice, or your welcome pack. Alternatively log in to Customer Zone for your supply information. If you have multiple sites, the wholesaler for the area is detailed against each individual site on your invoice.
An emergency event is defined as:
*This can be identified by a plumber who should isolate your system immediately
Please click here to view information about issues we are currently aware of in the local area.
A leak on your internal pipework, even if this is causing flooding in your property, is not an emergency event that the wholesaler can respond to. The wholesaler is responsible for all the pipework outside your property, up to the point of demarcation. Water leaks that happen after the point of demarcation are your responsibility. We can help you identify where a leak is but if the leak is on your side of the point of demarcation, you will need to instruct a plumber to rectify the issue. For a recommended local plumber see www.watersafe.org.uk.