Energy suppliers’ customer service league table revealed

Where does your energy supplier rank in the customer service league table? kinex constantly strive to supply small to medium enterprises (SME) with a personal, dedicated service.

The table

The league table is based on how companies handle complaints from best to worst. Of the 18 companies listed, including the big six and some smaller independent suppliers, Scottish Power received 944 complaints for every 1,000 customers – a staggering 94% of customers left unhappy. npower also struggled in the latest table with over half of their customers making complaints.

Citizens Advice chief executive Gillian Guy said: “Energy consumers face a customer service lottery… Consumers need the whole picture so they can choose who to buy their energy from on the basis of what’s most important to them – whether that’s price or service.”

Customer service

Efficient and effective customer service and issue resolution is especially important for SME owners who tend to have more demands on their time than larger businesses. At kinex we’ll deliver utility services you can rely on and look to give you great value, quality services and peace of mind. Your kinex Bill includes all of our services which you can pick and choose to suit your SME.

Our customer service team are all based in the UK, so you can speak to an advisor in person whenever you need. There’s no automated service as we take a high emphasis on providing you with the service you want and expect from a reputable energy supplier.

About kinex

kinex specialise in looking after you – Britain’s small businesses. We supply all the business utilities you rely on at a price you like and one bill makes the whole thing simple. You get a reliable partner and honest personal service from a team that’s keen to help.

kinex, a trading name of Verastar, is a provider of vital business services, specialising in the micro SME market. It offers a one bill solution for telecoms, broadband, mobile, gas and electricity for small businesses across the UK.

28th September 2015