Online Billing

At kinex we fully understand our responsibility to the environment and we are committed to ensuring that our impact upon it is as small as possible. 

With this in mind, kinex would like all of our customers to partner with us in our effort to lessen our environmental impact and consider switching from paper billing to e-billing. This switch is completely without charge and is really easy to access and manage via Customer Zone.

For 100,000 customers, if each customer’s paper bill consisted of 4 pieces of paper, this would add up to 320,000 sheets of paper per month and 3.8 million sheets each year. With the average tree producing 8333.3 sheets of paper, this could save 36 trees each year, or an area the size of Trafalgar Square!

You can make the switch to e-billing in Customer Zone. Click here to make the change and help us reduce our carbon footprint.

Benefits of online billing

In addition to the environmental benefits of e-billing, you can also save money by making the switch. By switching to e-billing you will receive full itemisation free of charge, a service which normally costs £2.50 per month. E-billing itemisation is a very useful service which allows you to sort, filter and search all of your call information in addition to a suite of account management tools. Add this saving to the paper bill charge of £2.99 per month and you could potentially be saving £5.49 each month!

Recent figures show that the average tree can produce 8333.3 sheets of paper*, which equates to 36 trees worth of paper used every month, or over 450 trees per annum. If every kinex customer signed up for e-billing, trees covering an area the size of Trafalgar Square could be saved from deforestation every year.

E-billing FAQs

Q: What is online billing and how does it work?

A: Online billing gives you access to your monthly kinex invoices online and as a downloadable PDF file via kinex Customer Zone, all you have to do is register.

Q: How much does online billing cost?

A: Nothing. Online billing is available free of charge to all kinex customers.

Q: Will I be charged for full itemisation?

A: No, a benefit of online billing is having access to a fully itemised bill at no extra cost. Not only that but you will be able to search, sort and filter your bill allowing you to see the information you need regarding calls made.


Q: How do I register for online billing?

A: By simply accessing Customer Zone and clicking on the register tab Once you have signed up you will not only have access to the last 12 months worth of invoices (where applicable) but you can also benefit from other Customer Zone tools, such as Total Recall and the online fault reporter.

Q: Do I have to change the way I pay my bill?

A: No. As long as your Direct Debit is set up your monthly invoice amount will be taken from your bank automatically.

Q: Is my account information secure?

A: Yes. The PDF copy of your bill will only be able to be accessed by you.